Valentina

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products.  If an item may be considered defective, please email faceonmakeup@gmail.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective by Face On Makeup Beauty, you will be eligible for a refund or replacement of the same item.

 

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from faceonmakeupbeauty.com orders. In cases of delayed, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

When will my order be shipped?

Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day.

 

Refused or Returned Packages

All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a re-shipping fee of $5.99 will be charged.

 

Incorrect Shipping information 

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $5.99. Face On Makeup Beauty is not responsible for any lost or stolen packages shipped. 

 

Do you ship internationally?

Unfortunately, not yet! We are working on it!

 

What language should my order be placed with?

All orders must be entered and processed in English.